FAQ
| Frequently Asked Questions |
| What
Does the Price Include? What is included in my rental?
95% of
CarHireInMurcia prices are fully inclusive.
Please note though, that in some countries
there are exclusions when you receive your
quote. Click 'rate details' on Step 2 of
the booking process to see what your rate
includes. If you have already made a reservation,
details of what is included will be contained
within your confirmation voucher.
What
taxes are included in my rental? The
prices quoted on the website are normally
tax inclusive. However some optional extras
that are listed on the voucher or in the
rental conditions may not include tax (VAT).
In this case it will be indicated. Please
check the rental conditions online or on
the rental voucher if you have already made
your booking for what taxes are included. Your Voucher What is a voucher and why do I need one? Your
rental voucher is a document, which will
be emailed to you and must be printed and
produced at the rental desk when you pick-up
your vehicle. It is imperative that you
have it in your possession. If you do not
produce your voucher at the time of collection
of the vehicle, the car rental supplier
may ask you to pay more or refuse you your
rental. If you do not produce your voucher
at the rental counter we cannot accept any
appeal for a refund.
Could
you please send the voucher again? Yes.
Please click here
to view and print an online version: Remember
to take this to the rental counter with
your driving licence and the credit card.
What
happens if I do not take my voucher with me? If
you do not have correct paperwork when picking
up the vehicle then the car rental supplier
may refuse to rent the vehicle to you. Making Changes to Your Booking Can I amend a confirmed booking? Yes.
Please have your booking ID ready. You will
also be asked to provide a description and
details of the changes you wish to make.
Click
here to amend your booking.
How
can I add additional or extra drivers to my
booking?
Additional
drivers can be added during the online booking
process or on arrival at the rental office.
All additional drivers must be physically
present at the rental counter at the time
of rental with their own driver's licence
to sign the rental agreement.
How
do I amend a booking to change the pick-up
or drop-off time? Click
here to change your pick-up or drop-off
times and dates. Cancelling Your Booking How do I cancel my booking? Click
here to cancel your booking online.
Do
I lose my deposit if I cancel my car? This
depends on how your booking was processed
by us online. Our cancellation policy is
as follows:
Part paid Rentals (when the booking deposit has been paid online and the balance is due on arrival at the rental desk): If the booking is cancelled within 7 days of the car rental booking date and at least 48 hours before pick up time, all funds will be reimbursed. If the booking is cancelled outside 7 days of the car rental booking date and at least 48 hours before the pickup time, all funds except a cancellation fee of EUR 25.00 and the card processing fee (where applicable), will be reimbursed. If the booking is cancelled less than 48 hours before the pickup time, no funds will be reimbursed. Prepaid Rentals (when the entire rental amount has been prepaid): If the booking is cancelled within 7 days of the car rental booking date and at least 48 hours before pick up time, all funds will be reimbursed. If the booking is cancelled outside 7 days of the car rental booking date and at least 48 hours before the pickup time, all funds except a cancellation fee of EUR 25.00 and the card processing fee (where applicable), will be reimbursed. If the booking is cancelled less than 48 hours before the pickup time, we will retain 3 days rental and the card processing fee (where applicable). Post-paid Rentals (when the entire rental amount is due on arrival at the rental desk): There is no cancellation fee. It is the responsibility of the consumer to personally cancel any other ancillary product that they may have purchased in conjunction (Side by side) with their vehicle reservation, i.e. LOSS DAMAGE WAIVER EXCESS REIMBURSEMENT INSURANCE through third parties like insurance4carhire . In the event that you cancel or amend a credit/debit card booking CarHireInMurcia will not be liable for any monetary losses suffered by you as a result of a change in monetary exchange rates between the time of your original booking and its subsequent cancellation or amendment (as applicable). One Way Rentals What are cross border or territorial restrictions? Cross
border or territorial restrictions simply
means that with certain countries you may
have the option to travel between country
borders. This option will be specified in
the terms and conditions and usually has
a fee attached. You must also get permission
from the car rental agent to travel between
one country and another. A charge generally
applies too. To view what restrictions there
may be click on "rate details"
within STEP 2 of the online booking process.
Fuel What is a fuel policy? A
fuel policy is a specific term and condition
set by the car rental agent regarding the
charge associated with the fuel of the vehicle.
Car rental agents have different fuel policies.
Please check your terms and conditions for
the specific fuel policy or click on the
"rate details" link at step 2
of the booking process. Age Restrictions What are age restrictions? Age
restrictions are set by car rental agents.
This means that for insurance purposes the
car rental agent may have a minimum or maximum
age of the driver they can rent to. All
age restrictions will be in the terms and
conditions of each rental. Some companies
also have a young or senior driver’s fee
for specific age groups. Click on the link
entitled "rate details" at STEP
2 to view what these are. Extras I have booked a baby/booster- where can I see this confirmed? Once
the vehicle is confirmed please check your
booking voucher. The voucher has a section
which shows the additional extras you have
booked including baby seats, booster seats
or additional drivers. These extras are
not included in the price quoted; they must
be paid for on arrival. Please note, these
extras are only requested and not guaranteed.
I
have booked an additional driver- where can
I see this confirmed? Once
the vehicle is confirmed please check your
booking voucher. The voucher has a section
which shows the additional extras you have
booked for example baby seats, booster seats
or additional drivers. These extras are
not included in the price quoted; they must
be paid for on arrival. You may also add
an additional driver on arrival if you did
not online during the booking process. License What is an international driver's licence & why do I need one? If
your licence is written in Chinese, Russian
or any ‘picture’ script then you will need
to obtain an international driver’s licence.
The International Driving Licence (IDL)
is recognised worldwide as a valuable document
that identifies its holder as a licensed
driver when your licence is not in the same
language as the country in which you are
driving. You must also produce a National
Driver's Licence with this licence; otherwise
it will not be accepted.
Do
I need both parts of my British licence to
rent a vehicle? Yes.
If you have the new photo ID licence you
must take the paper counterpart as well.
If you do not present both the card and
the counterpart you will not get the vehicle.
If your licence is written in Chinese, Russian
or any ‘picture’ script then you will need
to obtain an international driver’s licence
before you travel from your country of residence. Insurance Excess Can I take out additional insurances to reduce it? Yes,
you can purchase additional insurances to
reduce the excess on the vehicle online
at STEP 3 of the booking process for most
countries. This can also be done at the
car rental agent’s office on arrival. If
you choose not to purchase additional insurances
a pre-authorisation is required. This pre-authorisation
is taken from your credit card. Please see
your terms & conditions for further
details. Miscellaneous What is the best way to contact Car Hire in Murcia? Please
send an email to
info@carhireinmurcia.com for
a reply to your question.
I
am not arriving on a flight If
you are collecting at an airport but NOT
arriving on a flight then at STEP3 choose
"airline not listed" from the airline name
drop down list, and insert 0000 as the flight number.
Can
I make a booking for today? Yes.
In many cases you can make an online booking
and collect the car immediately. Certain
major airports offer this service. In most
cases reservations are confirmed within
1 hour. The location has a maximum of 24
hrs to confirm a future reservation. |
CAR HIRE IN MURCIA FAQ
